RETURN POLICY

We want you to fall in love with your purchase, and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 15 days of receiving your order.

For your items to qualify for a return, they must:

• Be returned within 15 days of receipt.
• Be unworn and unwashed.
• Must have all original tags attached.
• Not be a special offer product (excluding quality issues)
• Not be headwear. Due to sanitary reasons, we are not able to accept returns or exchanges on any headwear items. All hat sales are final.

 Customers may begin the return/exchange process by emailing us at support@goroapparel.com and stating reason for return.

 

ORDER MODIFICATIONS 

We do not allow any modifications or changes once an order is placed so please double check your order before you make an order so you ensure everything is correct

RETURNS/EXCHANGES 

Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99 (orders over $200 will be charged the $4.99 fee per item in the order), which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.

Please note that we do not provide a shipping label on returns.

To return or exchange an item, please follow the steps below:

• Contact us at support@goroapparel.com and state reason for return, in which the return address will be provided by us.
• Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
• Mail your return to address provided to you by us via email.
• In order for your return to be eligible, you must provide a tracking number of your package within a week of starting the return process.

Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

 

REFUNDS

Refunds will be processed within approximately 7 to 10 business days after we receive your return.

• The shipping back charges are non-refundable.
• Import duties/taxes and customs fees are non-refundable.
• All refunds are subject to a $4.99 processing & handling fee, which will be deducted from your refund amount. (Orders over $200 will be charged the $4.99 fee per item in the order.)
• Except for quality issues, special merchandise does not participate in the return policy.

Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address or refusal to pay VAT/customs fees.  However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will try to help you.